Continuous innovation and improvement

At First Class Accounting we believe it is fundamental to always keep innovating and improving. We’ll never get complacent or take your business for granted. But, don’t take our word for it here’s what we do to deliver this:

Regular ‘temperature checks’ – these are short, quick surveys that we deliver online or on the phone (based on your preference). Using these we check on how we’re doing, what we’re doing well and what could be better.

Communicate & act on the results – We review the results from the above and commit to sharing the ‘unedited’ feedback from clients along with what we propose to do about it.

Regular one-to-one meetings and proactive check ups – We set up structured meetings to go through your tax situation and regularly check in with you to see how things are going.

Service innovation – We continually look at how we deliver our accounting services and what we could do to improve them. This ranges to how we deliver information to you to what we support we can provide.

One example we’re looking at currently is providing short video summaries with your tax return so that you don’t just get a ‘set of figures’ but an accessible overview of how we got there.

Technology & usability watch – We continually look out for solutions that can help our clients and at how we improve what we provide. We make sure our systems are easy to use, reliable and perform well.

So, these are a few of the areas we look at in our commitment to improving and delivering the best service. If you already have an accountant we’d be interested to hear how they demonstrate this kind of commitment.